The customer is trying to activate a Fig phone with T-Mobile, but they are being told the phone is locked.

So, in the fixed phone, you have to dial this code that I'm going to give you right now. Are you ready? It's going to be star-pound, star-pound, star-pound. The sign for star is a star and a plus. Yes. It always dials pound first. Star-pound, star-pound. One, one, two, two. One, one, two, two. Pound-star, pound-star. Pound-star, pound-star.

And on SIM1, you will dial this number that I'm going to give you. It's going to be three, five, six. Zero, eight, zero. Zero, nine, zero. Three, six, five. One, nine, zero. And the second one will be three, five, six. Zero, eight, zero. Zero, nine, seven. Eight, four, eight. Five, one, one.

Now, press IMEI settings. Writing in IMEI success. Please restart your device to finish. Now you have to turn the phone off. Put the SIM card, the T-Mobile SIM card, if it's not on. If it's on, just leave it there. Okay, so turn it on. Leave it off for 30 seconds. And then turn it back on, please.

You need to call T-Mobile. You need to give them that number. That number will not show up as a fixed phone. It will show up, it has to show up as an iPhone 8. Just tell him, I want to activate the line under this IMEI. And he will take the IMEI from you, and he will try to activate it.

Okay, it's going to be 356. 080. 090. 365. 190. Yes. So, T-Mobile is supposed to call me back in about two, three minutes. Just tell him, I have another IMEI that you can try, okay, to activate it. This is the IMEI. It says, oh, it's an iPhone 8. Yes, it is an iPhone 8.

Okay, the phone is not locked, okay? There's something, there's some kind of new policy from T-Mobile that they released, like, three days ago, that is making something like this happen. Actually, FIG is highly compatible with T-Mobile.

If it works, great. That will be amazing. If it doesn't, one way or another, please, I will ask you to let me know. I can call you back in about 10, 15 minutes to follow up.