Can I mail in my daughter's phone for repair after it was locked and I couldn't unlock it?

So let's double check. Let's make sure everything is correct. And then if it is, then send it in, and we can figure it out for you.

You have to put the SIM card back into the phone and try this new password. Any SIM card will do. It doesn't have to be the same SIM card. It just needs to be a working SIM card.

You're also going to need to put in the password wrong a lot of times to get that screen to pop up again.

No, you just put it to fake repairs. And then in the package, just note all your information. So it will be first name, last name, email, contact number, and then you're also going to put exactly what is going on with the phone.

Just label all that information, put that in the note so that once we get the phone, we know exactly what's going on with it.

If we create the password again, right, and it's different than before, then you have to get the SIM card back and try that new number. But if it's the same number, and it didn't work, then yes, you'd have to send the phone.

So you're going to have to send the phone in for us to figure out exactly what's going on there.

So usually, it's like the same number for the IMEI, but you have a working SIM card in the phone? Right now, I just took out the SIM card. The SIM card I had it yesterday, it was the T-Mobile. The phone was working before, and we tried to find that password. And I just took out the SIM card now, because I thought I'd use a different phone while we fix this one.

So the password that I have here is 7b as in boy, c as in cat, 3d as in dog, 0. Is that what you have?

No, it will not work without a SIM card in it.

It should be the same one. It's tied to the IMEI number. That's the only thing it's tied to. So each IMEI has one code.

Yes. So it's going to be 4306 13th Avenue. What's the zip code in Brooklyn? 11219.

We want to try to be able to unlock the phone without losing all the information on the phone.

Once we get the phone, it should take one to three days, and then we would send it back two days should be.

We don't need the SIM card. We just need the phone and the battery.