The customer is inquiring about the status of their phone repair and expressing frustration over delays in service.

Alright, and you wanted this stripped or is this for a pickup? I'm sorry, oh, it's ready? Yes, it is. Thank you so much, I appreciate it.

I'm going to go ahead. I'm going to call the store manager, okay? And I'm going to have to give him the option to either finish the repair or just take that. And actually, I want to hear from him what happened and what's the scenario.

We do request to hear from you. We do need you to be understandable, and we do need you to understand, okay? And follow the process if you want to get a word out.

Alright, let me check. Do you want a second? Thank you, sure.

Right now it's in the middle of data transfer, so he said it'll probably be ready by the end of the day.

We close at 6 p.m.

Antonio is not here, unfortunately, but they are working on your phone.

Do you know which guy was at the counter? Do you know when he's going to be in?

Yes, he is in. So, can I speak to him?

Yes, you had a new shell? For a Fig Pro? Yes. My Fig Pro that they have to change the casing because it broke, right? Yes.

First of all, I think you shouldn't have to take your phone to repair if it fell into water. Usually, when the phone drops into water, the technician or the store manager can take the decision of taking it or not, okay? So we shouldn't have done it because, well, we're having this problem now.

You know that water-damaged phones can take some time to be repaired? Water-damaged phones can take some time to be repaired. It's a very, very, very complicated repair, okay?

We do expect understandment on your end, okay? I can understand very well, but if there is no communication at all, that I do not understand.

Thank you so much for your feedback. I really appreciate it. And, yes, I'm going to have to call, and then I'm going to have to let you know, okay?

I'm going to call the store manager right now, and I'm going to be calling you back myself, okay?