The customer is experiencing charging issues with a newly purchased phone.

Please bring it and once you bring it, call me while we're in the store. I'm going to help you, I'm going to speak with the other worker, we're going to help you out.

What we have to do here is we have to give it to Mikhail. If he can fix it, great. And if not, we will see if we can provide a new phone for this customer.

Unfortunately, I can't promise you a new phone, okay? But we are definitely going to help you.

Okay, we will try to fix this one today. If we can fix it, we will go ahead and we will put a new phone.