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How can I send in my broken phones for repair and what are the costs involved?

📱 Device Issues Screen & Display Asked 5 times needs_work

Other Response Scripts

100%
Yes, I put the battery. When I ship it, $75 for repair and whatever, and the amount I need to ship it, I pay for it. When I put a note with what's wrong with the phone, name, email, number, and address, right? Correct?
instruction Steps 2/0
50%
Yeah. You're going to have all your information. There are other types of repairs that we have that, like, you lose information, but we look like us for now before going out with any event. So, you're not going to lose any information at all.
explanation 1/1
48%
Yeah. I mean, I can give you that just right now. It's not a problem. So, C4306? Yeah. C4306. That's going to be Brooklyn, New York. And the zip code is 11219.
instruction Steps 1/2
45%
No, you just mail it in. You would put fake repairs. Put a note. And then you put a note. You would give all your information. So first name, last name, email, and contact number. And then you're also going to do a detailed description of what is wrong with the phones.
instruction Steps 0/1
45%
You would put in a note inside the package. The label's going to only have our address.
instruction Steps 0/1
35%
So it's 4306 13th Avenue. And that's in Brooklyn, New York. And the zip code is 11219.
instruction 0/1
35%
Yes, and the battery was $15. Okay. And then you would just charge me for that.
instruction 0/1
30%
Yeah, so pretty much it gets a full outer screen, outer shell replacement. It's going to be $75. And it's going to give like a whole new outside. So you'll have like a new screen, front screen, back screen, hinge, everything.
explanation 0/1
30%
So, when we change the shell, as long as nothing happens to the phone or anything, then your data will all be there still.
promise 0/1
30%
You can use any AirPods.
info 0/1
30%
So, as long as you go out to the east side, you'll be getting your phone within one to two days. That's probably a week.
explanation 0/1
15%
You can send it in. You would send it into the Burrard Park location. When you send it in, you would just put all your information, so it would be a first name, last name, email, contact number. What's very important is giving a detailed description on what exactly is happening with the phone.
instruction Steps 0/2
15%
You would need a shipping label. You have to, you know, get a shipping label from UPS or USPS and send your phone out.
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15%
When you ship the phone, you would have to go to USPS or UPS, create a label going to our address in Borough Park, 4306 13th Avenue.
instruction Steps 0/2
15%
When you make the label and ship it, include your name, your email, your address, and your contact information.
instruction Steps 0/2
15%
Those are going to be the things that you need to include a note inside the package.
instruction Steps 0/2
5%
Once we get it, it should take one to two days to repair. And then we'll send it back to you.
instruction 0/2
5%
You can put, you know, broken hinge. Okay. And once you get the phone, we'll be able to put it into our system, and we'll be able to fix your phone. And then once it's repaired, we call, we collect the payment, and then we ship it out.
instruction 0/2
5%
So, let's say we get it on Monday. It's most likely to be probably Wednesday, Thursday. And then we call you that same day. And then if it's early, then it gets shipped out the same day. If not, it gets shipped out the next day.
instruction 0/2
5%
Yes, you should take out the SIM.
instruction 0/2
5%
Yes, you include the battery with the phone.
instruction 0/2
0%
Currently, Free doesn't have any trade-in services, unfortunately.
info 0/2
0%
So, once you receive the phone, it'll take one to three days to repair, depending on the amount of phone traffic we have. Sometimes we have a lot of phones to repair. Sometimes there isn't. So, one to three days.
explanation 0/2
0%
And then for the amount, it's going to be $75 for the show repair. What happens is we replace the entire outer shell of the phone. So, when you get it back to look brand new, and the shipping is $15, it's two-day shipping.
explanation 0/2
0%
No, we'll repair your phone.
promise 0/2
0%
You'd have to pay for the shipping and the repair. The phone is not covered on the warranty. The phone is out of warranty for hardware damage.
explanation 0/2
0%
$75, yes, $75.
info 0/2
0%
You can always send it the next day. It doesn't have to be today.
info 0/2

How Customers Ask This

"What is the process for shipping a broken phone for repair and what are the associated costs?"
"What is the process for shipping my broken phone for repair and what are the associated costs?"
"How do I send my broken phone for repair and what are the costs and timeframes involved?"
"How do I send my broken phone for repair and what are the associated costs and timeframes?"