The customer is experiencing issues with H2O data not working on their phone and is seeking assistance to resolve the problem.

So, do you have the phone in your hands and with the SIM card inside? Yes. Amazing. The first thing you have to do is go to settings on the phone, please. Okay. The second setting. Yes. Once in settings, you need to go to network and internet. Yeah. Once you're in network and internet, you need to go to, you will see a few options, but you need to go to mobile network. That's going to be the second option. Mobile network. Yes. I got that. Yes. And okay. So now we are getting into a little bit more complicated field. So tell me each of the options that you're seeing, please.

Okay. So the one that you want to make work is the AT&T. Am I correct? Correct. Yes. AT&T. Okay. Press on that, please. Yes. I'm inside that. Okay. Okay. Now you'll see a whole new list of options. Read me those options.

That's fine. And you will see an option that says advanced by any chance? No, I don't see that. Um, I'm actually, I do see that advanced. Yeah. Okay. Press advanced and you will find an option that is APN or access point name.

Okay. Are you familiar with, do you know where I can get a U.S. mobile plan? Oh, yes. I can give you a phone number from a, from another, uh, it's a, it's also a huge guy. He's extremely professional. So if you want to take your phone number, I will give it to you. Are you ready to take it? I'll take it. I mean, I'm ready to take it. Yes. 845-202-1944.

Okay. So, in this situation, I am very, very sad to tell you that this may not work. H2O with the FIC phones and with non-certified AT&T phones, they require you to set up an APN even for call. Okay. And don't even mention data. And yes, on the FIC Mini and on the FIC 4 APN configuration, it's not that, it's not possible, but let's try. Let's give it a shot.

Okay. He's able to transfer from H2O to U.S. mobile or you're going to be able to be involved? No, no, no. He can help you with that. His name is Moshe Levin. Okay. And he's a one representative from U.S. mobile also. And also he's the owner of a store. Okay. So he's going to be more than happy to assist you with that.