The customer is experiencing issues with their phone not turning on and is seeking a replacement or credit.

Yes, you can bring it to Muncie. And they can, you should be able to replace the shell, and that should get your phone to be working.

Yes, we did send them a shipment of phones. They should have them by now. It should have either came in last night or today.

The warranty to get it, like, immediately exchanged is within, like, a seven-day period. But the warranty for any hardware malfunctions is within two months. So you definitely can get that repaired.

If I have any other issues, I now know I can call the fire department store and get help.