Customer is inquiring about the delay in receiving an Android Auto update for their new phone.

Is the date in your phone correct? I'm sorry? Is the date in your phone correct or no? Yes. Yes. Okay, no, if the date in your phone is correct, then nothing is wrong.

If you can call me on extension 109 on that number.

So you can go to settings in your phone. Okay. Now go to system. Okay. And now go to reset options. Okay. Then you'll find an option that says reset Wi-Fi, Bluetooth, and mobile. Okay. Press reset? Press reset, yes. Now, it automatically reconnects or? Yes. Yes, turn it off, give it five minutes, okay? And then try again. If it's still not working, let me know. We will have to try with a different SIM card, okay?

So, you connect the phone to Wi-Fi, go to system update and try to make the update, okay?

Okay, go to settings in your phone, please. Once in settings, go to about phone. Okay. And once you're there, please provide me the ID.

I see your IMEI on the list of ones that need to get updated, let me see when they're supposed to get updated, alright?

Okay, I'm going to resend the IMEI. Can you give me the IMEI, Rafi, please?

I'm going to request it one more time right now, but yes, I have this request pulled up.

Okay, your phone, the data doesn't work with text, okay? So even with no data, your text will be just fine. So please, call them and ask them.

So, I will provide this to the developers so they can send you the update manually, okay? If they can do that, it will take about 24 hours to get there. It will go on to my phone automatically? Yes, you will have to accept it, okay? And of course, I recommend you to connect the phone to Wi-Fi.

Okay, then I'll get your address now and I'll send you a return label.

I let the devs know that you haven't received the update yet and see what's going on, but can I call you back when I get additional information?

What we're trying to do is we're trying to get in contact with our devs to tell them the tax and why it hasn't been sent yet.

You should be getting the update anytime soon because it was sent already some time, like some days ago, and I see it here that they saw it.

I'm requesting it again, hopefully just a few hours.

It's going to be the 1.6.9.

I'm going to contact you to let you know the information. I'm not saying that it's going to be at the end of the day. I'm going to try to contact you by the end of the day.