The customer is experiencing repeated physical damage to their Fig phone, specifically cracking at the hinge, and is frustrated with the quality and repair costs.

Our address to send it is 4306 13th Avenue, Brooklyn, New York, 11219.

You need to include a note inside the package with your name, your phone number, your address. If you want to include a return label on your end, so we can just, once it's ready, we can just attach your shipping label and send it back. If not, the shipping from us will be $15.

The only option would be to either send the phone in, or bring the phone to the Borough Park location, and you'd have to wait for us to get new shells in for us to repair your phone.

The only options that I can give you are waiting for a new shell, either getting a new shell for $75 for a pair or a refurbished shell.

In this situation, there's no other option than selling the phone to us, so we can fix it. Of course, the repair, I mean, if it's broken, the warranty is over. We used to have a one-year warranty by the time that you purchased the phone.

The repair will be $75. It will be like new.

About one day. Once we receive it, it should take one day. If we get it in the late afternoon that something happens, we'll be ready for the next day by the end of the day.

At the moment, we don't have any more shells, so you'd have to wait for us to get more shells in stock before we can even repair your phone.

It will take four weeks to get our new shell in.

Unfortunately, if your phone drops, it can break. The phones are durable, but they're not indestructible, unfortunately.

Yes, it will cost $75 for the repair.

I can suggest that you may get a Fig Core. A Fig Core is stronger than the Fig 2 Pro.

As I said, those are the only two options, either $75 for the new shell or $50 for the refurbished shell.