The customer's phone battery dies unexpectedly at 10% despite having a new battery and charging port.

As long as you have a U.S. address that we can send to, we can send the battery.

Yes. We're going to send you your first and last name.

The address is 43 Daly Lane. D-A-L-E-Y. It's in Washingtonville.

What's the zip code? 10992.

My first name is Naftali Hertzka. My last name is Gottlieb.

Yes, so the cause for your phone dying at 10% is actually the battery. But the cause of your phone dying at 10% is the battery. So we had a faulty shipment of batteries.

By the end of this week we'll be getting new batteries and we can send you a new battery.