The customer is experiencing issues with a broken phone hinge after receiving a replacement device.

Just write in it, I will ask my supervisor or whatever, store manager about, given the extenuating circumstances, about repairing it for free.

If you call me, you at least have to tell me your name.

Yes. If you come in the morning, yes.

Unfortunately, if there's something that is an error from us, if we lost the phone or something, we will send you a new phone right away. But if the phone broke in your hand, we have to fix it. And unfortunately for this kind of phones, we do not fix it for free.

The repair for the hinge, it costs $75.

I can check with the store manager. Maybe we can, after all the situations that have been back and forth, we can maybe provide some kind of discount.

Unfortunately, we have to work by policies. Okay. And I can check if we can make some kind of discount, but I don't think that we can do the repair for free.

I'm going to inform all your case, the back and forth and everything. And as soon as they have an answer, I'm going to have an answer.

The email that I'm connected 12 hours a day is input.statecoacher.com. And the phone number that I am connected as well, 12, 13 hours a day is the same phone number.

Yes. Info at statecoacher.com.

Thank you so much for the explanation. Now, that store, it's a big minute. They cannot do that repair, okay? There's another place in Monsey that I can send you, that they can do those repairs. I can give you their phone number, if you wish.

Their phone number is 845-587-2296. Electrofix, yes. They're working for FIGS? They're not working for FIGS now. They are working for themselves, but they have parts to fix FIGS phone.

Just please come to the store and we'll do our best to help you.