The customer is experiencing issues with call quality and receiving picture messages.

You can send the phone in and you can send like extremely as long as you want detailed description on all the problems that you're having so that everything is clear.

If you come in and talk with our supervisor, see what they can do for you. They'll fix your phone probably and then you'll have a working phone.

In order for us to resolve this, we would have to see the phone again.

This is not a phone issue that can be fixed over the phone. That is what I specialize in. That is why I asked you about what issues were with your phone so that I could try to help.