The customer is unable to connect to Wi-Fi calling on their phone.

All right. Let me just get some information on that. All right, so what we can do is we can try resetting your mobile Bluetooth and Wi-Fi on your phone. Let's see if that connects.

You could reset what? Mobile Bluetooth and Wi-Fi data on your phone. Okay. Go into your settings. Okay. You can go into system. Okay. Scroll down to reset options. Okay. And then on the first option, it's reset Wi-Fi mobile. It's going to reset all of those settings for Wi-Fi mobile and Bluetooth. The device that you have that was paired, you'll have to pair it again.

Okay. So you go back into your settings there. And when you click on system. Did you click on update?

Okay, so if I do that, I'm going to lose you because I'm on a Bluetooth now. Let me just transfer you to the phone. Okay. And then I can try to reconnect?

All right. And is your phone up to date? There was actually an issue with some cores not connecting to Wi-Fi that was solved in an update. So can you check to see if your big core is up to date?

Yes. It's possible if you can go to the Muncie location. We do open at 11. So you have to go a little later. But we might have to check on your phone to see exactly what's going on. It also says your updates are not checking. So there might be an issue there.

Okay, so for a Wi-Fi calling, you still need to have a valid sim card in your phone. Do you still have a valid sim card in your phone?

So when you try to connect to it, does it say fail or is it not recognizing your network?

Okay. So when I do check for update, it says system failed. Try connecting to the Internet.

And do you have data on your phone currently? Yes. Do you have to be close to the borough park location so we can see exactly what's going on?

Okay. Thank you so much.

No problem. Sorry about that.

That was great.