📱

The customer is experiencing a persistent notification issue on their phone and is seeking a solution.

📱 Device Issues Software Updates Asked 1 times needs_work

Other Response Scripts

45%
So, I can take down your phone number. I can also take down your name and number. So, can I have your name and number?
instruction Steps 0/1
45%
The next time the notification comes up, you can screenshot it on your phone.
instruction Steps 0/1
45%
So for a screenshot, you would press the top left button on the left side and the button on the right side. Hold it for a couple seconds.
instruction Steps 0/1
35%
So, that's currently the only option to be able to get that notification away where we essentially erase all the data on your phone and reinstall it.
instruction 0/1
35%
You could, if you would like, wait until our devs come up with a solution, or you can always send your phone in or bring the phone into the Earl Park or Williamsburg store.
instruction 0/1
30%
Yes. So, our devs are looking into it. They should be. They're working on it very well. So, hopefully, it comes up soon. But we don't have a date on when that's going to happen.
explanation 0/1