The customer is having issues downloading picture texts while in Israel.

You have to test the SIM card, the Telo SIM card, without the Telo SIM card inside, and then try the Telo SIM card without the triple Telo SIM card inside, okay? Try to see if it works in that way, and if it doesn't work, you have to try the Telo SIM card in a different phone, okay? In a different phone, not connected to Wi-Fi. If it doesn't work, it's definitely the SIM card, which I think it is.

Please try what I asked. Put the Telo SIM card in a different phone. Try to see if it works. If it works, please call us back. Let us know. I promise you, again, we will do our best.

You can ask a friend. Hey, friend, can you please lend me your phone for a few hours? Call you back. My extension is 405. I may pick up, or my colleague, Jelani, that you spoke with may pick up as well, okay?

I can help with that. Please go step by step very slowly, okay? I'm trying to understand you here. Thank you so much.

Your picture texts are not working. Great. And that's the main information that I need, the main problem.

The Telo SIM card has a limitation on data outside of the U.S. Are you aware of that? The limitation is only with the data. If you're expecting the Telo SIM card to give you unlimited data for a limited amount of time, it's not how it's going to work.

If anything works, please let us know. We will see what we can do. It's going to be very, very hard, but I promise you, we will try everything, okay?

If not, unfortunately, you will have to consider using data with an Israel SIM card, okay?