The customer is inquiring about a missing order for a phone case.

Sorry that you didn't receive it, but I'm looking up for the order number, okay? Do you happen to remember the order number, or what is the name that made the order?

Nothing is coming up with that information. You gave us the, what was the date again? August 18th. No, nothing, no, no.

We need your order number, Yehuda. I look up for Fanny, I look up for your name. I look up for the last four digits of your credit card. I look up for August 18th. Name Yehuda or Fanny. Nothing is coming up.

Let me call you back with the order number.

Yes, because the order will be made through us. Because the order what? Because I'm not seeing the order anywhere.