The customer is experiencing issues with receiving and downloading messages in group chats.

Okay, we can try doing a reset on your network. So go to settings in your phone, please.

Once in settings, go to system.

Once in system, go to reset options.

Once you're in reset options, press reset Wi-Fi, Bluetooth, and mobile.

No, it's not going to reset anything. It's just going to reset the network.

We are receiving multiple reports of a group messaging not working. We are going to have to report it to the developers, okay? This may take a few days to get fixed.

We can try all the troubleshoots we can, but if we have to do that, we have to do that, okay?

Either we are going to try to find another kind of troubleshoot, or wait for a new update that is coming up soon to see if it succeeds, okay?