📱

The customer's daughter's phone is unable to receive calls and has issues with text messages and data usage.

📱 Device Issues Calls & Voice Asked 1 times needs_work

Other Response Scripts

55%
If you have any issues at all, then we'll just switch up this incur.
instruction 1/1
45%
So, you just have to, you know, double check, go and connect to your Wi-Fi if you're not already connected, if you wanted to, like, download the updates out, you know, use your normal data.
instruction Steps 0/1
45%
Yes, you'll have to just double check that you're on Wi-Fi before downloading the updates and you should be all set.
instruction Steps 0/1
45%
So first, let's give it, let's give it like 5, 10 minutes, right? So the data is going to start working now. And test everything on your phone.
instruction Steps 0/1
45%
So you go into your message app. And then top right, little three dots. And then it's going to say show archived messages.
instruction Steps 0/1
45%
Just make sure that those are red. How do I check if – oh, you mean that they're – yeah, they're red already, yes.
instruction Steps 0/1
35%
Call us back if anything.
instruction 0/1
30%
Well, it should, if you have Wi-Fi, and your Wi-Fi is on, then yes, you'll be able to connect to Wi-Fi.
explanation 0/1
30%
Let me see what I can do about that gig of data, because we're going to have to add another one to your account, all right?
promise 0/1