The customer's Fig Core phone is not connecting to their car's Android Auto system.

Alright, so what we're gonna try to do is go into your settings. Yes, you can do it while on the phone. Okay, so I go into... Settings. And then you go to System. Okay. And you're gonna go to Reset Options. Okay. And you're gonna click on Reset Mobile, Bluetooth, and Wi-Fi. Yes, so after that, you just click it, reset the options, and you're gonna turn your phone off and turn it back on. And that should be able to reinitiate the Android phone.

So, that would be in system, and then you go to system update.

Yes, you go to systems, and then in system, you would scroll down to system update.

So, check for update.

If you have the Fig service plan, please, allow me your phone number.

First of all, I'm going to reset the line. I'm going to ask you to test it again whenever you can.

If it doesn't work, we have to get in touch again tomorrow. And yes, go from there, okay?

First, let's do it in yours and then let's go to other cases, okay?

You need to connect the phone. When you're home, you need to connect the phone to Wi-Fi. And once you connect it to Wi-Fi, you need to go to Settings. Once you're in Settings, you will find an option that says System Updates.

In this situation, we will have to take a look at the phone, okay? Where did you purchase it? What date?

Yes, even with the replacement, it will be the same. If you want to upgrade- I'm saying like a different, like, what? Yeah, if you want to get either a Fig Main or a Fig Cube, right?

No, no, I'm going to call, and then I'm going to call you back, and I'm going to call you back in less than 30 minutes, okay?

Well, it depends on what are you trying to update. You're trying to update the phone so you get Android Auto to work, or are you trying to update it to get-

Let's try to drive this conversation with respect, okay? Because my only interest is to help you.

Okay, I'll do it now.

Okay, so Android Auto is not working on your phone, you have a Fig 4, correct? Yes. Yes, so we are actually aware of this issue, and the developers are going to be working on it to fix it and make it work.

Okay, I'm going to go ahead, I'm going to ask your manager, and I'm pretty sure that we can do this for you, so I'm going to call you back, okay, before, in a matter of a few minutes.

Yes. Okay, fine. Okay. Thank you so much.

It should show you an update, and you download that update.

No, you don't have to restart the Waze or anything. It'll just... Yes. And we're anticipating that that's gonna solve the issue, yeah?