The customer is unable to charge a brand new phone because it did not come with a battery.

Okay, so what's the number? It's going to be 305. 305, yeah. 876. 876, yeah. 5962. 5962? Yes. That's a good number. 305, 876, 5962? Exactly, yes.

Okay, then we'll be sending you the battery, and once you receive it, just stick it in the phone, and that's it.

Okay, we'll send you a battery over there. You should be getting it this week, okay?

Okay, so you want the zip code? No, no, no. First, we have to start with the activation, okay? First, we need to add a plan.

Can I have the SIM card number, please? Is it the 890 number on the bottom? Exactly. That whole number. That's correct. 890. Yes. 124. Yes. 0467. Yes. 144. Yes. 140. Yes. 383. Yes. Perfect. There's no turning.

Well, just connect it to the charger, and then it will start. Maybe this is broken. Give me a new one. Just give it a few minutes, and then it has to turn on. Okay? I mean, it has to show that it's charging battery, and make sure to put the battery inside because the phone comes with the battery outside, okay? So you have to put the battery in.

Okay, please, then try to turn on the phone. The phone comes with about 50% battery. Maybe it's inside the phone. Yeah, you turn it on with pressing the hang up button, okay? The end button and the keypad. So press and hold that button and tell me if it turns on, okay?

Okay, get a new number, and okay, it's processing, so we should give it a few minutes. It's going to be a total of 1,374.

I can help you with that. Or you can do it yourself as well, okay? We always encourage our customers to do it themselves. And the last step, you have to give us a credit card information. And that may be the only thing.

Sure, no problem. I can do it for you.

Okay, so it will be $12 plus taxes from that Florida state, okay?

Okay, and this is going to be a monthly charge? This is going to be a monthly charge, that's correct.

So if we activate it now, this charge will start right now, okay? So it will be every 30 days and that's how it's going to be.

Today is going to be $12 plus taxes, which is the Florida State tax. It's going to be about $250 more, okay?

Yes, of course.

Yes. Is it unlimited calling or is it a certain? It's unlimited calling, okay, but T-Mobile's third usage contract stipulates that after 10,000 minutes, okay? So if you're over 10,000 minutes, you have to call us, and we will have to reset the line. That is how it works.

Thank you so much for your patience, and I'm sorry for the battery situation.