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The customer is experiencing issues with software not recognizing their device.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

45%
If you want, you can also check that in one of our stores. There's also one of those just to see if it's the device or the connection with the laptop itself.
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45%
The only way for us to see which it is is to get to another laptop or computer. So you can come to the store if you wanted to or if you have another device.
instruction Steps 0/1
45%
If you can check any other USB-C to USB device that you can connect the beat to, that would be the only way for us to be able to check what exactly is going on.
instruction Steps 0/1
30%
Okay, so are you getting an error message on the app? Are you getting an error message on the computer?
question 0/1
30%
I do know that the devices come with the USB-C to USB because that is what their motherboard works with. The adapter may be messing with the connection from the device to the computer.
explanation 0/1
30%
Currently the devs are working on that issue. They are aware that CalMart sometimes does not come up. And they're working on a solution to that.
info 0/1
30%
You're going to get notified that there's an update.
promise 0/1