💬
The customer is experiencing issues with text messaging, including group messages and the keyboard not functioning properly.
Other Response Scripts
45%
Maybe if you can like, if you can send us like a video of that happening, so that we can let the devs know about that.
45%
That may be a problem with the sensor on the top of your phone. You have to send your phone in for us to diagnose that and fix that issue.
45%
For that issue, I think if you can set an alarm for, like, let's say a minute or whatever and let us know if it's the vibration, if there's a notification or it just skips it over because this could be different issues depending on what exactly is going on.
45%
So if you can set a few alarms and see exactly what is going on, then we'll be able to help diagnose the issue.
45%
Go to Settings, go to Apps and Notifications. On the top right of the screen, you will find three dots. The first one says Show System.
45%
Press where it says Forced Stop.
45%
In this situation, we may need to consider a factory data reset. Do you have a lot of information on the phone that you need to save? Yes. Okay, so save your information, save your numbers. Once you're ready, let me know, and we will go through the factory reset, okay?
45%
You can either save it in a note, you can save it in a computer, if you want, I can tell you how to do it, of course. Or you can come to the store, and we may be able to do this for you, if you're in Borough Park or Williamsburg.
35%
Try texting again.
35%
From 10 a.m. to 6 p.m. And I can just come, and they'll do it for me over there? Yes, you will have to leave the phone for several hours, okay? Because the information backup may take some hours, so yes.
30%
Right, that update has not been sent out yet. It should be coming out today. Let me see if I can get some additional information for you, all right?
30%
If it goes dim, like when you hold the phone to your ear, it goes dim, that would be the sensor on the top of the phone.
30%
We were waiting for an update, and when we couldn't get that update, we pushed it to your phone.
30%
Yes, we don't charge for it.
30%
That's correct, yes. Everything will be gone, yes.
30%
I will let them know that you will be coming up tomorrow, okay?
How Customers Ask This
"The customer is experiencing issues with their phone's keyboard not functioning properly."