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The customer is experiencing issues with their phone's SIM card slot and service compatibility.
Other Response Scripts
70%
The phone's not broken. You just need to activate that card that I gave you. That one. Instead of the other one you have on the phone, you have to activate that one. And this one's going to work.
45%
In order to find out about that, while you're in the store, you don't have to leave the store. I want you to call your service. You can dial 611 and check.
45%
Give the phone, the phone that we're talking from, give it to the representative. I'm going to tell him what to do, okay?
45%
Take out the SIM card from her phone. Send me a picture of the SIM slot, send me a picture of the SIM card.
45%
You have to go to US Mobile and ask from US Mobile to put a Verizon SIM card or a T-Mobile SIM card.
35%
The SIM card is AT&T. It's not going to work with the Facebook. You can stay with US Mobile, but you need to ask them to change to Verizon or T-Mobile.
30%
U.S. Mobile actually is compatible with your phone, but there's one branch from U.S. Mobile that is StarStar, that is from AT&T, that one is not compatible. Okay? But then the T-Mobile and the Bryson, both are good.
30%
Don't worry. We will see if the SIM card is Verizon or T-Mobile or AT&T. I heard that you have an AT&T SIM card or T-Mobile. That's why it's not working. So we're going to find that right now.