The customer is unable to input a dot in a code on their phone after it turned off due to a dead battery.

I can try to help you to unlock the phone, okay? Not to put a dot, unfortunately. You need to put the wrong code several times. And eventually, you'll come up into a screen that says your current IMEI is, and it will give you a wrong number. So once you have that number, please give it to me, and you will have the space to put a code that will work, okay? And, of course, I will create the code for you. So would you like to try to do that right now?

Please start putting the wrong code over and over again. 1010? Any other – any code that you want. 1010, 1035, any code, okay? It has to be wrong.

It's not going to erase your phone, no. And then I need to put the IMEI? And then it's going to give me the IMEI. You're going to give me that IMEI that comes to your screen. Let's not jump onto – let's not skip steps. And once you have that IMEI, you have to give it to me, and I will create another code, okay? It's quite simple. So would you be able to start putting wrong codes right now?

You need to charge it, okay? So charge it and try it over and over again.

You have to press with the side key, okay? You will see the phone has the side key. That's not the volume button. It's on the opposite. Okay? So you have to press that one, actually.

Okay, so press on that and factory dead, reset, and that's it.

If it's turning green, let it be like that for a few minutes, and then in ten minutes, try to turn the phone on, and it should be completely white, okay? It's just nothing? Yes, leave the phone like that for a few minutes.

You can leave it like that for, let's say, five to ten minutes, then take off the battery, put the battery back in, and the phone should be completely white. If it's not, please let us know.

Yes, if the code never came up, if the IMEI never came up, and this is the only option that the phone is giving you, yes. We have to take it.

Okay, so you're trying to type in a number that includes a dot, and you can't, right? Well, like a 1? What exactly are you trying to type? Oh, .0.0. Okay, let me see what I can do for you. Give me one second.

If nothing came up, but that screen came up, that means that there's no other way other than make a reset on the phone. Okay? So that will, the situation, unfortunately, that will be the only thing that will open the phone.

Factory dead, reset means that the phone will be completely empty. Okay? Like all my memories will go out? Everything, yes.