💳

Customer is inquiring about a charge related to a device repair and the status of their phone.

💳 Account & Billing Bill Questions Asked 3 times needs_work

Other Response Scripts

70%
All right, you're sent the receipt.
info 1/0
70%
Yes, I'm putting the return label in the package.
info 1/0
70%
You're all set today.
promise 1/0
70%
Yes, your phone is ready.
info 1/0
45%
All right, so it comes up to 9666. Can I have the card number please?
instruction Steps 0/1
45%
Do you want to get the tracking number? Yes, or I can text it to this number.
instruction Steps 0/1
35%
Can I have the contact number?
instruction 0/1
35%
Do you have the ticket number?
instruction 0/1
35%
Can I have the 1st name? 1st and last name? Please?
instruction 0/1
35%
You can text it to this number? That's fine.
instruction 0/1
30%
The phone will be shipped out tomorrow, and it's going to be two-day shipping for most places on the east side.
info 0/1
30%
It comes out to $81.66 after tax.
info 0/1
30%
Yes, I can do that.
promise 0/1
30%
Sure, no problem.
promise 0/1
30%
So, to be a sharp, there's supposed to be 75 dollars for the repair. And it's going to be 15 dollars for the shipping.
explanation 0/1
30%
It's going to be 2 day shipping.
info 0/1
30%
All right, so you're going to be charged for the repair and the shipping. And it will be sent out tomorrow.
promise 0/1
30%
Okay, good. So it's going out tomorrow?
info 0/1
0%
Let me check on it. Yes, I have your phone here. The show was replaced.
explanation 0/2

How Customers Ask This

"The customer is inquiring about the status and payment for a phone repair."
"Customer inquiring about the status and payment for a phone repair"