The customer is experiencing delays in making calls and sending text messages on a new phone, and is frustrated with the need for frequent software updates.

Please go to settings on the phone, please.

If you want to return the phone, we can send you a label. The phone needs to be in perfect condition with all the accessories.

I need you to send me an email to info at fake grocery.com with your name, your phone number, your address. And if you paid with a credit card, with last partitions of the credit card and we will take that.

If you need to send the phone, we will give you the instructions. If you need to return, we will give you the instructions as long as you can.

I can help you with this, okay? So let's try to maintain so I can – because I'm another person on the other line, and I need to focus on seeing what's the best way to help you, okay?

As long as the phone is in perfect condition, we will do that.

I will call you back today. Yes, of course. I'm going to, as soon as we hang up, I'm going to call this person.