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The customer is experiencing issues with missing text messages and wants to know if they will be recovered with the new update.
Other Response Scripts
45%
No, we wouldn't be able to fix it on the spot unless you came in in the morning and it wasn't busy, then we'll be able to service it right away. But usually it's going to take about one to two days to service the phone.
35%
Yeah, so I can send a message to the devs, but what they gave us was that it's going to fix the issue. But they haven't told us that it's bringing it back.
35%
So that would be something that would have to be repaired physically on your phone.
35%
So being that I've been such a loyal customer for so many years and I've been busy with not having text messages, is there anything you can do for me to send me another one and I'll send you this one back?
35%
If you want, I can ask him to call you tomorrow morning.
35%
You can expect a call tomorrow before 12 p.m.
30%
Yes, so for the message app, the 2.2.8, it was pulled from the updates, so it's not going to work for anyone. When the devs put it back on, you'll be able to successfully download it.
30%
So for that update, the 2.2.8, it's going to address customers that are having issues with MMS, delayed and missing messages, as well as group messages.
30%
We wouldn't be able to send you a new device. What we can do is we can service your device.
30%
So at the moment there, you would have to, I guess, if you wanted to go to the Lakewood store, you'd have to wait for it to be open. It should be opening soon, hopefully by the end of this year, but there is no solid date for it yet.
30%
Unfortunately, our terms and policies, okay, are not, we do not, we are not forced to include any compensation if there is some kind of software issue, okay?
30%
We are aware that it is very annoying, and we as a development team have been working tirelessly on fixing it, so hopefully we will have an update later tonight that will fix all the issues.
30%
Unfortunately, I understand that you are frustrated, but that doesn't come under my power. The messages that were restricted, unfortunately, won't be able to come back.