The customer is inquiring about a broken phone received that has issues with notifications and button functionality.

You could write attention in the letter that you will write inside with everything that's wrong with the phone. You could write that you spoke to the borough park manager and that the warranty will cover the repair and the shipping since it was purchased within the past two months.

Send it in to the park location.

As long as I ship it out to you within two months then I'm saying if yes don't ship it don't ship it to me in six months from now.

Ship it to me as soon as you could and we will take it from there.

I'm just letting you know what we're able to do.

If you see it's not fixable you replace it.