The customer is experiencing issues with their phone's touch functionality and overheating after it fell on a carpet.

Either way, yeah, just give me, obviously, contact me before deciding, because I've got to decide whether it's worth fixing before doing it, obviously.

Yes, so, yes, we have your phone. Okay. And right now they're diagnosing the phone.

Most likely the shell's going to be repaired. But if we find any other complications that you said the phone heats up, sometimes that's like a motherboard issue.