What should I do if I am having hearing issues during calls?

You will have to pick up a loaner phone in our monthly location. Once you have the loaner phone from the monthly location, you can call me. I will send you a label so you can send us the current phone that you have with problem and we will go from there.

We are going to back it up. We are going to reflash it. We are going to reflash it with an older system and we will send it back to you.

You can wait for the update that is coming tonight or tomorrow and that is the fix.

If you want to stop waiting and just send the phone, you can do that. We will cover it.

You will be getting your phone back in about three days from when you send it in. But you still have to wait for the update.

The update was supposed to come yesterday. Now, we are really hoping that it is going to come tonight, okay? Or tomorrow morning?

No, we cannot do that. That will break the phone.

You plug your phone into your car and then you'll be able to use Waze and Google Maps.

It allows you to use Waze and Google Maps on the car screen.