The customer is having trouble transferring all messages from an old phone to a new phone and is also experiencing data connectivity issues.

Okay, hold on one second. So you would click on backup and restore, and then set it as default. And then it comes up with all the different folders? Yeah, and then the folders are there that you just saved. Okay, perfect, good, and it works.

So you're going to your settings? Settings, right. To the bottom. Right. Back up and restore. Right. Click on messages, well, make sure export is highlighted, and click on messages. Yes. And click save. Right. If you have a lot of messages, it's going to take a while.

Okay, so after that's done, you go into files. And it'll be in there, files. Do you see it in there? Just finishing up messages. I can't hear you. Alright, so you click on files, you're going to see it there. You're going to press and hold on it. It's going to get selected. It's going to say one selected at the top. Yes. And then you would click on that little icon that's right up selected. And then you can choose a Bluetooth device that shows up. So that's when you'd have the other phone open, and you should have that. You'd be able to Bluetooth from one phone to the next.

Yes, so you finished sending it? Yes. Great, so now that you've sended it, you need to extract the file. So you're going to go into backup and restore, and then you would import. Export and import. And it comes up, import and restore. Yeah. Sorry? Sorry, I can't hear you. Import and import, three things. Back, no, or yes. Oh, you would click yes on importing. Yes. And then set backup and restore. Backup and restore all messages.

Sure. Is it from a Fig 2 Pro to a Fig 2 Pro, or from a Fig Mini? From the Fig, the old, the Fig, the Fig regular, the old regular Fig, to the Fig 2 Pro. Fig 2, I think, to Fig 2 Pro. Make sense? Okay. Okay, alright, give me one second.

Okay, the messages you're importing, were they taken using the same SIM card? Yeah, the same thing, yeah. It says 10,000 messages and something, whatever it is. And then it says the end of it last time, like 6,000 and done. That was it. It didn't give me the option to do the rest. And I looked at my conversations, it was only the messages that I got, not the messages I sent.

So, currently there is no fix to this. It seems that for some reason your phone isn't recognizing that it's the original phone, which is causing all your messages to go through. What? So, it seems that your phone is not recognizing that those are the messages that you sent. Basically what happens is it takes a while for the rest of those messages to come through because your phone has to recognize that you're the one that sent those messages to them.

But you said that you tried it before and it didn't work, right? I tried it before. Right. And how long ago was that? Two o'clock. Sorry? Two o'clock. Like two hours? Yeah, three hours ago. Okay. I would say give it about a day if you're still not getting those messages. They may not be able to be transferred because usually it takes a little bit for your phone to get the rest of the messages because it has to – it essentially checks to see if you're the one that sent those. So, as long as your SIM card is valid and inside your phone, you should be getting them.

Your data is not working? Yes. What service do you have? I have T-Mobile. Yeah, I've got Darkstar. Oh, you say you have T-Mobile? Yeah. Darkstar. The SIM is called Darkstar. Oh, Darkstar. But it's from T-Mobile, you're saying? I think it's from T-Mobile. It is T-Mobile. What's the other company called? I think it's from T-Mobile. Darkstar? You said it's from Darkstar? Yes.

Okay, so that is an AT&T network. AT&T, right. Yeah, so that's the reason why your data is not working. The same phone currently is not very compatible with AT&T. I think yesterday it worked. Sorry? Yesterday when I put it in, then it worked. Yeah, so I said it's not very compatible. So, it can work sometimes, but it will also stop working. And there's no way to get it to work.

So, which SIM is not compatible? Carriers, anything from Verizon or T-Mobile usually works. Okay. Verizon or T-Mobile should work.

And then in England, what would work? Sorry? In England, what would work? We're not familiar with any of the carriers for England. I know that the phones do have extra antennas to make those companies work, but I don't know which specifically they're for.

No, you'd have to come to the Facebook. Come to Facebook and they'll give it to me? Yeah. Really? Okay, thanks. Thank you so, so much. No problem, alright? Have a great day.