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The customer is experiencing slow data speeds affecting text message delivery.

🌐 Data & Internet Slow Data Asked 2 times needs_work

Other Response Scripts

45%
Alright, so go on to your settings. Then go to absent notification. Then go to see all apps. Okay, then go to messages. Then go to storage and cache. Click on storage. Did you clear it? Yes. No, you shouldn't lose any of your actual physical messages. Okay, now if you can get someone to message you to see if the message is coming faster.
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45%
Can you go into your settings, back into your settings? Okay, one second. Can you go to the same place as before? App info. Messages. And then you're going to go to storage and cache. And then under the word message, it tells you the version number of your app.
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45%
Go back to your settings. Okay. All set storage, okay. And then how much storage does it say that you have? I use already 37%. 37, okay. Alright, that's not bad. So we can also try resetting your network. If you go into settings and then system. Then reset options. Okay. And then you would reset mobile, Bluetooth, Wi-Fi. Yes, so reset settings and then reset mobile, Bluetooth, Wi-Fi. Okay. Alright, and that should help you with your speed, alright? After you reset that, just reset your phone.
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45%
If you go to about phone, it's going to tell you it's an F52, right? You have the big Fig?
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45%
You can check for low storage. Can you go into your settings and go to storage?
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45%
The next time that notification pops up, you can take a screenshot or just note down the error code and text it or send it to this number so that we can document it and send it over to our desk and see what we can do.
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30%
Some customers have been having some problems with their messages. There is an update coming out that should be available soon.
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30%
Yes, there is an update coming out. It should be coming out tonight.
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30%
Yes, we did and this update is maybe fixing some bug problems that some customers are facing.
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How Customers Ask This

"The customer is experiencing slow performance and issues with sending and receiving texts on their phone."