The customer is experiencing issues with phone calls cutting out and problems with typing on the keypad.

You can dial extension 405. You will either get to my coworker that has the same capabilities as I do, or you will get the relation to me. If you want the name, my name is Juan.

I'm going to call him. I'm going to see if we can arrange something for you. I cannot promise you something immediate, but I'm going to call him to see if we can do something. We will do our best. I promise.

I can help with that. Please let my supervisor know this information so we can get this resolved, all right?

In this situation, I heard before that you are near Lev. If he is unable to help you, Lev is one of our biggest repairmen. If he is unable to take care of it, we may need to take a look at the phone in the US.

Unfortunately, we are not officially settled up there in the UK and we can't, unfortunately, yes. We don't have new phones over there.

We will call him as soon as possible. You may be hearing from us either tomorrow or Sunday.

If you're telling me that you have a person right next to you that sells a FIC phone, may I please have his phone number? I'm going to give him a call. I'm going to see if we can work out something for you.