📱
The customer is experiencing microphone problems with their phone and is inquiring about a potential fix or replacement.
Other Response Scripts
100%
So then you're all set. And then we'll call you when your phone is ready, right?
45%
You have to ship it, okay? We will provide you a label, though. So, you have to send me an email to infoatfigcoacher.com with your name, your phone number, your address, okay? If you have the receipt of the phone, you can attach it. That will be very helpful for us and for you, too. And yes, we will replace it. If the microphone is low, we will replace it right away. We won't give you any issues.
45%
If you make another phone call and you find the issue one more time, I will ask you to please call me right away as soon as you finish that phone call, so I can see what the issue is and I can actually help you.
45%
Please send me an email to info at kosher dot com with your name, your phone number and your address. I will send you a label so you can send this phone to us.
45%
So, it's 054-326-3. Then 0-4-2-6.
45%
Yes, if you send it back to... Send it back.
35%
Yes, you have to pay the difference, and yes, you can do it.
35%
If you're still experiencing problems, you have to take a look at the phone. You have to send it to us.
35%
You have to send it in to get fixed.
35%
If you cannot bring it, you can ship it, definitely. Let me provide your address, are you ready to take note?
35%
Our address is 4-3-0-6, 13th Avenue, Brooklyn, New York. The zip code is 1-1-2-1-9, okay?
35%
When you ship the phone, make sure to put a note inside the package with your name, your phone number, and address, okay?
35%
Yes, take out the SIM card, please.
35%
Can I get your first and last name?
35%
All right. And then the number of file would be this number that you're calling from? Yes, 617-947-1198.
35%
4306 13th Avenue.
35%
Can I tell you to text me the address? Sure.
30%
Yes, I know what you're talking about, and I know that this is a common problem. It's something that we will fix in a future update on the FIG Core, okay?
30%
No, no. Unfortunately, that function is currently not working.
30%
Yes, the FIG 2 Pro now works with Android Auto.
30%
The FIG Mini is $250, that's correct. The FIG Mini of 64 gigabytes, that is $300. The FIG 2 Pro for $350.
30%
Yes, of course.
30%
We will take a look at it and if we have to replace it, we will replace it. If not, we will make sure that everything works and we will send it back to you.
30%
Sure. That's Esther is my first name, and Wilhouse.
30%
Wilhous? Yes, Wilhous. W-I-L-H-E-L-O-U-S.
30%
Sure. No problem.
15%
It should be done in two to three days. I'm going to diagnose the phone, make sure that that is the only issue with the microphone. Then they're going to change the microphone. And then after it's finished, the phone is tested. And then after it's successfully tested, we call and let you know that the phone is ready.
15%
The address? I can give it to you right now if you want. 4-3-0-6, 13th Avenue, Brooklyn, New York, and the zip code is 1-1-2-1-9.
15%
When you send the phone in, you must include a note inside the package with your name, your phone number, and your address. That is very, very important.
15%
If you drop it by the Borough Park store, then you have to explain us the error in the store.
15%
Okay. So, I'll send it to you right now, and I can text you this number if you'd like.
5%
Yes. Just need an e-mail address.
5%
The e-mail address is E-T. E as in elephant, T as in tiger. Okay. And then E-T Goldblatt at gmail.com. Goldblatt is two T's. G-O-L-D-B-L-A-T-T. E-T Goldblatt at gmail.com.
5%
You have to ship it in to us.
5%
I can provide you an address so you can send it and that's how you do it.
5%
If you want to come to Borough Park and drop it off, you're more than welcome to do that.
0%
In Yerushalayim, there is a store called Saba Phone. Do you know where that store is?
0%
So the warranty only lasts for two months after purchase for hardware damage. So it would cost, and it would be, let me check on the price. It's going to be a microphone repair for a big, it's going to be, it's a big mini. Is that correct? Yes. Right. So it's going to be a $30 repair for the microphone.
0%
The repair will take at least three business days.
0%
Oh, and you're saying that if I ship it, then it's the name, number, address, and issue. That's correct.
How Customers Ask This
"The customer is experiencing issues with the microphone and speaker on their phone."
"The microphone on the Fig Mini is not working, and there are issues with voice recording and calls."
"The microphone on the device is not working and there is a software issue preventing its functionality."
"What should I do if the microphone on my Fig Core is very low?"
"The microphone on the device is not working and there is a software-related error message."
"The customer is experiencing issues with the microphone on their phone and is inquiring about the status of a replacement device."
"The microphone on the Fig Mini is not working, and there are issues with voice recording and calls."
"The customer is experiencing issues with the speaker on their phone."