The customer is unable to access their messaging app after it was disabled and is seeking assistance to recover it.

You can send it to us without a problem. You can mail it to us.

You can try it if you would like. You can back up your data.

Yes, you should export the information to a computer.

Okay, and then when it's reset, you should copy the file and import it.

First, we're going to have to figure out what exactly they did with your phone. So you called before, and they told you to go through some troubleshooting, and then it disappeared?

It would have to be in the Borough Park location. It can't be in Williamsburg.

You'll be able to export them, but you're going to have to put it onto some sort of computer.