The phone screen shuts down and hangs up during calls, and there are issues with text messaging and connecting to a computer.

Thank you so much for your patience and have a great day.

Just make sure that your computer has all the drivers updated. You can check that with the computer technician, okay? And also, or you can just call Windows support and make sure that it's completely updated.

I will recommend you to test the second slot of the SIM card, okay? Put the SIM card in the second slot, the one that you're not using. And try to use it like that and see if the experience changes a little bit.

You need to connect the phone to the internet in order to make the software text work. If not, the software is never going to work.

If you come to the U.S., bring those phones and we will take a look at them, okay?

Picture text is only through data, okay? If your data is constantly on, there's definitely some issue with your data.