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The customer is not receiving any text messages after updating the messenger app.
Other Response Scripts
85%
I think I can help you with that right now. Okay, go to Settings in your phone, please. Once you're in Settings, you need to go to Apps and Notifications. And then go to See All Apps. Once you're in See All Apps, go to... On the top right of the screen, you will find three dots. Touch on those three dots, please. So, once you touch those three dots, press where it says... You have to look up for an app that will be called DuraSpeed. D-U-R-A Speed. By the three dots, I'm doing Show System or Reset App? Show System. Okay. So, I'm looking for something that says... Yes. What does it say? It has to say DuraSpeed. D-U-R-A S-P-E-E-D. Okay. Got it. Okay. Once you find it, you will have it on. Do you have it on? You can press Open. Yeah, it says on. Oh, okay. It says on. Now, you will see that all the apps are toggled off. Do you see the list of apps there? Yes. Okay. So, you can put all of those apps on, or at least the messaging app. If I do all of them, then it's going to work better for everything? It's going to work, yes. Okay. Perfect. And now I just go ahead and it's on, right? Yes. And now that's it. That should be the end of the problem. If you're still seeing the issue, please let us know.
45%
All right. So, you go into your settings and go to apps notifications. Hold on. Yeah. You go to see all apps. Settings and then you set apps notifications. Okay. And then see all apps. Okay. See all apps. Okay. Go down to messages. Yes. You go to messages and then storage and cache. Okay. And then at the top... Okay. Yeah. I'm on the messages page over here. And then you go to storage and cache.
45%
Okay. So, let me pull that up. That's probably what the system tab in the settings. So, the settings are in about phone. About phone. Okay.
30%
So, we won't know until the devs give us a little more information. So, right now I have no idea if that's going to be the case.
30%
No. So, they haven't given us any date. It should be soon. They've been working on it, I would say, but it shouldn't take any, like, crazy amount of time. So, let's see. Definitely under a week.
30%
Yes. Yes. All right. Thanks so much. Take care.
How Customers Ask This
"The customer is not receiving some text messages after a new app update."