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The customer is having trouble restoring messages from one phone to another.

💻 Apps & Software Settings Issues Asked 2 times needs_work

Other Response Scripts

45%
Okay, so this is what you can do in the mini, okay? I think- I think you can do it. Go to settings, and I'll go to- go to- it's the same thing we did last time, that we did last time roughly. Go to settings on messages.
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45%
So once you do the backup and restore in the messages, once you do the backup, okay? Um, go ahead and- and save that backup in a computer.
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45%
Okay, now on the new phone, backup again. Okay. Even though if it doesn't have a message, do the backup.
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45%
Okay, now connect the new phone to the computer. You will see that there's going to be a new folder that's going to be FigMessenger. So, transfer the files inside that file- that folder into the computer.
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45%
And in the same FigMessenger folder, delete the backup, actually. The blank one you mean, from the new phone? Yes, yes. And transfer the one from the old one.
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45%
Okay, now go again. Go to new phone. Go to messages. Settings. Backup and restore. And then the restore. Choose backup file.
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45%
Yes, wait until it's done. Wait until it's done. When the screen goes blank, I can let it go blank? Yeah, don't touch the phone. The phone's working very hard. That's why.
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45%
Yes, go ahead. On the top right of the screen, you'll find three dots.
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45%
Okay, so once you back it up, connect it to the computer.
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45%
Yes, now once you have the old backup from the old phone in the computer, connect the phone to the computer, the one that you choose, the new one.
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45%
Just delete it. And in that same folder.
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45%
Now the one that you just saved in the computer, transfer it to that same folder to SIG Messenger.
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45%
Okay, and now on the new phone, go to, again, do the same thing, but instead of backup, do restore, select the file, and that's it.
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35%
In the messages, did you do backup- in the messages, not somewhere else, did you do backup and restore?
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35%
Okay, then go ahead and try to do it in the last way we did, okay?
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30%
Okay, it may take some time. Sometimes it might take hours if you have a lot of messages.
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30%
Eventually it will turn on, and that's when we'll be ready. Okay?
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30%
Okay, you will see that the new one will have the SIG Messenger folder, and we will also have the SIG zip file that also will come in there.
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15%
Okay, so drag it into the desktop in the computer. Make sure not to confuse it with the other customer that we just did. Just put it apart.
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How Customers Ask This

"The customer is having trouble restoring messages from a backup to a new phone."