The customer is inquiring about the repair process for a broken phone hinge and whether the damage can be fixed.

You need to include another inside the package with your name, your phone number and your address. And a brief explanation of what happened.

Sure, it's 4306 13th Avenue, Brooklyn, New York, 11219, okay? Please, the most important thing is the paper inside the package. That is the most, most important, okay? Because without that, we won't identify your phone and it won't be here.

So for that repair specifically, you can try. There's a store in Monsey that does FIG phones. I could give you their number.

Yes, and inside the package, of course, your name, your phone number, address, and yes, that will be enough for us to identify your phone.

If you want, yes, you should put a return label inside the package. That will be the best thing to do.

No, no, don't put your credit card details inside the package, okay? Just put the paper. Once it's ready and you have to pay, we will call you, okay? We can either send you a link so you can make a payment or yes, or we can, or someone on their safe line can take your payment information.

Yes, it will be activated on your phone automatically on Monday, okay?

Yes, you can come into the Borough Park location, or you can send it in for repair.

Is it possible for you to bring that phone in so we can see exactly what's going on?

That is fixable, yes.

What we can do is we can replace the outer shell of the phone, which would replace every single part on the outside of the phone.

That would be $75. $75? That gives you a new outside, new screen.

All right, it's called E-Doctoral-FIG at 845-587-2296. And they're just a repair store, you mean, and they know how to repair the FIG phones as well?

Yes. They get their FIG parts from us.