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The customer is experiencing delays in receiving messages.
Other Response Scripts
85%
Go to settings in your phone, please. Yes. Now go to apps notifications. Yes, now go to see all apps. App info. Okay? Yes. Now on the top right of the screen, you will find three dots, so tap on those three dots and press show all. Yes. Now on the top right of the screen, you will find three dots, so tap on those three dots and press show system. Okay. Once you press show system, you need to look up for an app that will be called DuraSpeed. How do you spell it? D as in dog, U as in umbrella, R as in red, S as in Sam, P as in Peter. Okay, now press open, please. Yes. Once you press open, you need to look up for the messaging app and the phone app and turn them on, both. All the others can be off. Messages on, phone on. Okay. After this, you shouldn't have any problems.
70%
Okay. All right. So you should be all set.
70%
No, that's it. That's all.
70%
Okay. So if I want, I do that. You're saying in about a month I can expect like an Android auto update? That's correct.
70%
Yes, it should be.
45%
Can you go into your settings?
45%
Then you go to your apps and notifications.
45%
Then you're going to go to storage and cache.
45%
So you're going to go into your settings.
45%
And then go to storage.
45%
And see which percentage you have left.
45%
Also can you go into your settings and go to about phone?
45%
If you're still having trouble with your messages, even after this, wait for that update to come out and see if that also fixes your issue.
45%
Alright. Settings. Okay. Settings. Apps and notifications. Apps and notifications, okay. See all apps. See all apps. Okay. Top right corner, there's three dots, click on that. Click show system. Okay. Now you're going to scroll down to DuraSpeed. It's D as in dog, U-R-A, speed. Okay. Now you're going to open that. Okay, I have it open. Now you're going to click open. Okay. Now you're going to turn it off.
45%
So if you're still experiencing loss of messages even after turning off the DuraSpeed, you have to re-install the software on your phone. That does require erasing the information on your phone. So if you can back up your data with a computer, you'll be able to re-install that software and get your phone receiving all messages the correct way again.
45%
You would have to make sure you back up all your data on your phone to a computer so that when you get to the store, you can do the procedure.
45%
First you'll see what the issue is, and then you'll let me know how much it'll cost based on what the issue is?
45%
Okay, first you have to go to settings in your phone.
45%
Once you're in settings, go to apps and notifications, please.
45%
Once in apps and notifications, go to CLS.
45%
Once in CLS, go to, on the top right of the screen, you will find three dots. So tap on those three dots.
45%
Once you tap on those three dots, you have to look for an app that will be called DuraSpeed.
45%
On the three dots, it says show system or reset app. Oh, yes. It has a special system. I skipped that part. I'm sorry. So system or reset app preference? No, show system.
45%
And once you're there, you have to press open.
45%
So once you press open, you need to, you will see a whole list of apps. One of those apps will have your messaging app and your phone app. Those apps need to be on.
45%
So first I need to press on. Right now it says I have to press on.
45%
Yes. Okay. And then, yeah, and that list, your messaging app and your phone needs to be on.
45%
Okay, so what am I doing? Once you're in settings, go to apps and notifications.
45%
Once in the messaging app, scroll on to the third option. That's going to be storage and cache.
45%
Okay, and then press clear storage, please.
45%
Go ahead, open up the messaging app, and yes. I will suggest you to turn the phone off, turn it back on, and then test it again, and please, tell me after the feedback what happens, okay? I want to know.
45%
Yeah, turn the phone off, turn it back on, and then you can reach me back and see if it works, okay?
45%
Yes, extension 405, please. And my name is Juan. If another person picks up, tell them I want Juan, and he will put it with me, okay?
45%
I can try to help you with that, so go to settings in your phone, please. Once in settings, go to apps and notifications. Once you see all apps, go to, on the top right of the screen, you will find three dots. So tap on those three dots. Once you tap on those three dots, you will find an option to show system, so press show system, please. Once you press show system, you have to look for an app that will be called UriSpeed. Once in UriSpeed, press open. Once you press yes, you have to allow the messaging app and the phone app, okay, in that list.
45%
Go into the messages app and you click on the option to mark all as read.
45%
Yes, and there's going to be the three dots on the top right. You click on that and then there's going to be a mark all as read.
35%
Yes, press okay.
35%
If you come in the morning, you'll be able to check certain things about your phone. But if the store is full and there's services going on, you'd have to leave it there. But you could have it done within the same day?
35%
For the unread messages, that can be solved by going into your messages and marking all as read.
30%
You have to wait for an update. I know you're missing very important information, but believe me, me more than anybody wants you to have this update finally arriving to your phone.
30%
There will be an update later today that will fix those issues.
30%
For the volume, the adjustment of the volume is something that we will see later on. But we are mainly focusing right now on fixing the messaging gaps.
30%
Sure. So first, what service do you have?
30%
So yes, sometimes the message app does start to get slow and that's just to clear it up.
30%
So our customers have been experiencing some loss of messages, so we'll have you do a troubleshoot that you can do on the phone. Do you have the phone currently in your hand?
30%
So for the FlashView where we have to resell the software, that is free.
30%
We are still actually working on it and there's one more thing that you may need to do to make it work properly, okay? Of course, I can help you do that right now if you wish.
30%
No, you will be getting Android auto on your current phone in about a month.
30%
Yes, that is. How long have you been with this current phone? It's less than a year.
30%
But it's fixed into this phone? Yes.
30%
How much is that battery? $15.
15%
Now in there you're going to scroll down to your message app.
10%
So it's going to tell you a build number. Can you tell me what the build number is?
5%
Yes. We have to check that as well. We're in the store?
0%
We are meant to be releasing an update later today.
How Customers Ask This
"The customer is experiencing issues with unread message notifications and delays in sending messages."
"The customer is experiencing delays in message delivery and visibility."
"The customer is experiencing delays in receiving text messages on their phone."
"The customer is experiencing delays in sending text messages through their messaging app."
"The customer is experiencing delays in sending messages after recent updates to the messaging app."
"The customer is experiencing issues with delayed or missing text messages."
"The customer is experiencing delays in receiving messages."