The customer is experiencing ongoing issues with their daughter's phone where nobody can hear her during calls, despite multiple repairs.

So, we'll send you a loaner phone with the label to send your phone, all right? So, then she takes your SIM card and puts it in there?

I understand. I'm just trying to get all the information so I can let you know. That's the situation.

Unfortunately, we cannot give you a new phone. What we can do is we can send you a loaner phone and a label so we can send your phone in for repair.

We definitely will make sure that it is fixed before we send it back out.