The customer is unable to send text messages to the MTA to check bus arrival times.

Okay, so it does match. All right. Perfect. That's good. That's actually good to hear.

So first, we need to see the IMEI of your FIG phone. We need to see if they match.

At the very bottom, it's about phone.

For the FIG phone, you can go into your settings and look at it.

Yes, SIM card. IMEI SIM card slot 1, I think.

I think you should call Trace Phone, actually.

I'm going to double-check this information with my supervisor. Give me one second, all right?

The only thing that's not working in your line is there's a line with the bus hours. So, realistically, okay, I am so sorry to come up like this. It's not that we don't want to help you. It's that really there's no way for us to help you.