The customer is concerned about a phone sent for repair without identifying information inside the box.

Yeah, so since we're going to get that information put into our system, and then once the phone is repaired, we will call and ask for an address that they want.

So once the phone is ready, we do call the customer and then we ask them what address they want it to be sent to.

You'll be contacted after the phone is done being repaired.

We have a lot of repairs every day, but your phone should be delivered once every three days and then shipped back to you.