The customer is unable to connect their Fig Phone to the service despite following the necessary steps.

You're going to dial this code that I'm going to tell you now. Are you ready? It's very easy. It's going to be star pound, zero six, zero six, pound.

And you will go into the menu, test device info, IMEI 1, IMEI 2, EID. Do you see that?

Now, grab the speak phone, please, and dial this code that I'm going to give you. It's going to be similar, but it's not going to be the same. Are you ready? It's going to be star pound, star pound, one, one, two, two, pound, star, pound, star.

Now, in IMEI 1, you will put the first IMEI you see in your iPhone, and then IMEI 2, you're going to put the second one that you see in your iPhone. And once that's done, press IMEI settings.

Make sure that the number is correct. We can make mistakes. Of course, if we make a mistake, we have to restart the process.

Once that's done, press IMEI settings, and then turn off the phone. Make sure that the SIM card is inside the phone, preferably on the SIM card 1, on the slot 1, and then turn it on again and try to see if it works.

In your iPhone, are you calling me from the iPhone, or are you calling me from a different phone?

If it doesn't, this is something that we're trying. If it works, it's great. If it doesn't work, I'm just speaking with my boss, who's the one that develops the phone, to see what we can do about it.

I'm really hoping that we find a solution today, and I'm going to give you a number. What is your name? Noah. Noah, can I call you back whenever I have a sold answer? Should it be today or tomorrow?

Thank you so much for your patience. I really, really appreciate it, and I'm so sorry for the issues that you're having.