The customer is requesting a replacement for a defective phone but is frustrated with the process of having to send the broken phone first.

I need you to send me an email to info@thekosher.com with your name, your phone number, your address. I'll send you a label, you have to send us this phone.

You have to ship us a phone and then we will take a look at the phone and everything and then we will get there.

Please send me a receipt to info@thekosher.com and please send me your name, your address.

We will send you a label that you can just put in the UPS or USPS and send it to us.

You should send us the phone first, and then we proceed with the replacement.

We will pay for the shipping and everything, and then you're gonna send me a new one either or.

I'm going to ask again my boss to make an exception, usually we don't do this.