The customer is experiencing issues with their phone not receiving calls and needs assistance with reflashing the device.

We will have to reflash your phone, okay? Yes, we will have to reflash your phone and that will be the only way to fix it or to make a reset, okay?

Please tell them to bring the phone, we will get it here, we will reflash it, we will send it with that person and that's it, okay?

I can send him a label for you when he comes, and yes, we will go from there, okay?

If you have a pen and paper in your hands, I can tell you the address right now.

It's 43, number 4, number 3, number 0, number 6, 13th Avenue, Brooklyn, New York, and the zip code is 11219.

No, it's a shop, it's a front store, okay? So you can just come by.

Yes, sir, yes. I'm going to try him this way, and see how I'm going to... Okay, I'm going to... Okay, let's try.