The customer's phone freezes and the keypad buttons do not respond correctly after a software update.

One way that we'd be able to assist you and your phone is for you to send your phone into the Borough Park location. You can see exactly what's going on and see what exactly is functioning on your phone for it to do that.

When you send it, you just include all your information in it so that we know what it is. So you do first name, last name, email, contact information.

When you send it and we don't give you a SIM card, you need to give us a SIM card. You just need the actual phone.