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What should I do if my phone's screen is not displaying anything?
Other Response Scripts
70%
Hi, so we actually have your order completed and ready to pick up today.
45%
You need to send me an email to info at figkosher.com. With your name, your phone number, your address. And I will also need a picture of the receipt, a digital receipt, and send me a few pictures of the phone as well.
45%
They could definitely come into the store today and bring their phone and bring it over to the repair section. And then we will take their phone and take a look at what their issue is.
45%
If that's the case then have the customer bring the phone into the store and we'll take a look at it.
45%
If the phone has been purchased for more than two months then she will have to pay for any repairs that are needed. But it's under a month. Yeah, so if it's under a month then she can bring the phone in with a receipt so that we can verify that it's been under a month or under two months and then we can repair the phone for her.
45%
You are going to get the notification once you get, once it's done, okay? And you're done. How am I going to get a notification now? On your screen. You're going to get a notification.
45%
When I get the notification, I should update it? Yes. Then it's going to be better.
45%
For hardware, for that front screen, it would be two months, but I mean, you did let us know about it. So I can, you know, mark your name down so that if you're not back between like two months, like maybe three months or whatever, you have time. That's fine. We'll take it in.
45%
So all you have to do is that you have to say that you spoke with Jay, customer service.
45%
If you'd like, you can go down to Avenue J if it's close to you, and you can check to see if they have it.
45%
What you can do is if you would like to go to Avenue J, you can speak with them and see what they can do for you.
45%
We definitely can help you in the park location. Okay. We can see exactly what we can do with your phone. Before you send it in, I recommend that you back up any important data that you want to keep on your phone.
45%
It's 4306 13th Avenue. If you come in the morning, we open at 10. The traffic in the store does kind of pick up after about 12 o'clock. So, if you can get that, we can definitely help you as good as possible.
45%
In this situation, I can... if you brought it up this summer, a few months ago, I can provide you a label, so please, you can send me an email to info.fakekosher.com and I will be happy to send you a label and a form so you can fulfill and send it to us, okay?
45%
Yes, of course, we can send both and we'll... we'll take a look at it, okay? I can send them in with the same label?
45%
We can take a look at it in our store in Borough Park, okay, in Brooklyn, New York. So if the screen now is gone and it went black, yes, we have to send it. I can provide you our address. Please let me know when you're ready.
45%
Sure. It's 4306 Thirteen Avenue. Okay. And the zip code is 11219. So when you send this, please make sure to include a note inside the package with your name, your phone number, and your address, and also an issue and a brief description of the issue. And yes, we will be, yes, once we get it, we will go through it and we will make it work. Okay?
45%
Exactly. Yes. Is that Brooklyn, New York? That is correct. And the zip is 11219. Okay. And then just stick a note inside with my name, phone number, address, and issue. And I'm assuming you'll call me once you figure out what the issue is, right? Once we, actually, once we receive the phone, we usually call you. Okay?
45%
Just make sure, if you send it by yourself, well, make sure to take out the information and also make sure to tell them to put in a little note that you changed the shell. So they don't go ahead and change the shell.
45%
I will send you a label. Please send us this phone. We will see what's going on in the store and we will fix it for you, okay?
45%
I'll send you the link to make the payment for the loaner phone right now. And yes, we can send you a loaner phone tomorrow. No problem.
45%
Okay, Elisheva, I'm going to send you a label. Can I send it to your – can you give me your email address, please?
35%
I can provide you a UK number, so you can call, okay? And hopefully, they can help you.
35%
So if that's the case then have the customer bring the phone into the store and we'll take a look at it.
35%
You can bring the phone to the Borough Park location and get to see exactly what's going on and have that fixed for you.
35%
What we can do is we can give your repair 50% off.
35%
You can say that, uh, Ben said, Benjamin from Borough Park, 50% off.
35%
Yes, if you want to walk into a Brooklyn store directly, you can do that. We can take care of you over there.
35%
Yes, you can bring it to us. We have some loaner phones in the store if you bring it. We can give you one in the meantime while we take care of your current phone.
35%
No, we don't need the SIM card.
35%
That will be fine, yes.
35%
The fastest way is to send the phone in.
35%
If the customer wants to get a loaner phone, you can give them a loaner phone, of course.
35%
Usually send the label inside the loaner phone. Okay?
35%
Yes, of course. That's all we have to do.
35%
If you come in tomorrow morning, they can do it on the spot, yeah.
35%
At 10 o'clock.
30%
That's fine. Just send me that. I will speak with my boss and we will do our best to arrange the repair for you, okay?
30%
If you ever call and you want to reach me, my name is Juan, okay?
30%
Let me clarify with them and see what they say. We should be able to take them.
30%
They can verify that the phone has been purchased within the store.
30%
Yes, so that we can verify that the phone has been purchased within a certain time period.
30%
Yes, there's an update coming that will fix those issues. And the thing with the black screen... It doesn't happen all the times, or just sometimes? Sometimes. Okay. We have to wait for an update. It's happening very delayed. It should have been on Monday. Now, it's... Hopefully later today. We have to wait for the update. And once the update is done, you have to see if those issues are still happening. If they're still happening, you need to call me back. If they are good, then that's it.
30%
If it's still happening after that, just call me back and we'll see what we can do, because you're participating in Canada. Okay? So, it's... The service is not the same as buying it here in the United States.
30%
So for the Waze, that is how it functions. So it's only usable while in the car, while connected to Android Auto, but you can't use it like outside of the Android Auto.
30%
After you connect your phone to Android Auto, the Waze uninstalls itself from the home screen.
30%
Normally, you know, you just come in or send the phone back and then we would see exactly what's going on with it. And then either issue a repair for free or a new phone free, depending on if it's unfixable. But we don't, we don't ship overseas.
30%
Well, we have to diagnose the problem and see exactly what's going on. I do know that we are running low on FIC-Mini parts.
30%
We can give you a loaner phone in the meantime.
30%
The warranty is for repair, so we'll be able to repair your device.
30%
Yes. You said that you've been with the phone for over a year ago, correct? No, less than a year ago. Okay. And when did you purchase it? It was before the summer. Yes. Beginning of the summer. It was in April. Okay. Yes. We have to, yeah, you will have to ship it, and we will have to take a look at it. For this kind of issue, the phone has a two-month warranty, okay, but we will love to take care of it anyway.
30%
This might cost you up to $75.
30%
As long as our, as long as there's not a whole bunch of repairs that come in, you should be perfectly fine with one to three days, it will be repaired and then it will be sent back in two days.
30%
Okay, so we have two things here. Two things that are beyond your control, unfortunately, because they may be, they are directly in the motherboard. The capacitor that gives the phone image is either broken or just straight-up malfunctioning or just the connector is not good. So we have to take a look at it in BB.
30%
I can provide you a loaner phone in the meantime if you need.
30%
For a loaner, we do take a deposit. Okay? We take a deposit of 150. Once we receive this phone back, we will return the 150 in full. Okay?
30%
In this situation, we will have to take a look at the phone one more time, unfortunately. If you don't have another phone, we can provide you a loaner phone in the meantime, and I'm so sorry that this happened to you. We are going to send you a label, and we are going to do everything on the rent, and it's not going to take not even a year of the time that it took last time, but we have to take a look at it one more time, okay?
30%
Sure, if you need one, we will send you one.
30%
Yes, we open room 1066.
30%
Yes, this is a Borough Park location.
15%
You ship it in to the Borough Park location with all your information, so your first name, last name, email address, and contact number, and then what's wrong with the phone.
5%
You'd have to send your phone in to the Borough Park location to be serviced.
0%
You may have to bring your phone in for repair. Are you close to the Borough Park location or the Williamsburg location?
0%
For the warranty, for any physicals, it'd be two months, for software, it's six months.
0%
For any physical parts on the phone, so that's going to include the touchscreen, that's two months, and for any software, that's six months.
0%
For the touchscreen, it's most likely going to be a shell replacement, that's going to be $75, and it replaces the whole outer shell.
How Customers Ask This
"The customer is experiencing issues with the screen not working on their device."
"What should I do if the touch screen on my phone is not working?"
"The touch screen of the phone is not working properly."
"What should I do if the touchscreen stopped working and the battery is losing power?"
"Why is my phone's touch screen not working after a factory reset?"
"The customer is experiencing issues with the touch screen and display of their phone, which has stopped working completely."
"The touchscreen is not working and there are texting issues."
"The phone screen sometimes doesn't turn on and requires a restart to wake up."
"The customer's phone screen is frozen and displaying funny colors before turning off and restarting."
"What should I do if the front screen of my phone is not working properly?"
"The customer's phone screen has gone black and is not functioning despite being well protected."
"The customer is experiencing issues with the phone going to factory reset and the screen not working properly."
"The keypad screen is not displaying correctly with enlarged numbers and missing options."
"The customer's phone screen has stopped working and shows lines."
"The customer is experiencing a black screen issue and is unable to install an uploader for their car's screen."
"The front screen of the phone doesn't work after being repaired."
"The touchscreen stopped working and the battery is losing power."
"Customer is experiencing issues with the screen on their phone that randomly stops working."
"The customer's phone screen blacked out and is no longer usable."