The customer's wave feature is not working on their new phone.

Can you go into your settings and then go to system update? And just click check for update.

Now go into app updates.

Now in the second line, slot two. Three, five, six, zero, eight, zero, zero, nine, one, four, zero, zero, eight, six, three, five.

No, you would click IMEI setting. It says success, please restart your device.

So you're going to turn off your icon and check to see if the, give it like five, ten minutes. Then check to see if the weather and the waves is working. If neither of them, if any of them are not working still, just call us back, okay? Even if one works and the other one works, still call us back.

Okay, so what we have to do is we have to change the IMEI of your phone. This happens with the H2O service, sometimes not all the functions of the phone work. But as long as you change the IMEI, it should start to work.

So you're going to go back to the home screen and you're going to type in star pound, star pound, one, one, two, two, pound, star, pound, star.