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The customer is experiencing persistent notification issues in the SMS app after a recent update.

💻 Apps & Software Settings Issues Asked 1 times needs_work

Other Response Scripts

45%
So, go to settings on your phone, please. Once in settings, go to CoLabs. Once in CoLabs, you have to go to, I'm not in CoLabs, please go back, we just went there. So, go back, I'm sorry, and you have to go to, About Phone, that's going to be the last, last option. Once you're there, we need to see if, yeah, once you're there, tell me the IMEI, please, that's the first thing I need.
instruction Steps 0/1
35%
Once you're in About Phone, you will find that. Yeah. One of the, yeah, one of the pieces of information that it will show you will be the IMEI, okay? So, we need that. Can you provide me the IMEI?
instruction 0/1
35%
I also need a custom bill number. It's F52. Just the last three digits, just to make it easier for you.
instruction 0/1
30%
It's definitely a small glitch that is not, that is not working out. Yes, hopefully we can do something on our end as soon as possible to take off those notifications for you, okay?
promise 0/1
30%
Yes, very weird indeed. And also something very interesting is that usually with the troubleshoot that I gave you, it's everything just works, that troubleshoot works just fine, okay, for this situation. It's very, I'm very surprised.
explanation 0/1
30%
Okay, then I will pass it, okay? Thank you so much and I'm sorry for the excuse. I have your number.
promise 0/1